Refund policy

The short version: you have 30 days after delivery to request a return; if your return is approved, we send you a free prepaid return label, and refunds go back to your original payment method within 10 business days of approval.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

We currently ship within the United States only, and this policy applies to orders delivered within the United States.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at info@gnpdefend.com. We’ll reply with the return address and full instructions — your order number is your return reference.

If your return is accepted, we’ll send you a free return shipping label, as well as instructions on how and where to send your package. Please write your order number on the outside of the package — it’s how we match your return when it arrives. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return question at info@gnpdefend.com.

Damages and Issues

Please inspect your order upon reception and contact us within 7 days of delivery if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Unopened GNP Defend aerosol products in their original packaging are fully returnable under our 30-day policy. We cannot accept returns of opened or partially used aerosols, or of other hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards. Sale-priced and discounted items are returnable under the same 30-day policy as regular-priced items.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Original shipping charges, where applicable, are non-refundable unless the item arrived defective, damaged, or incorrect. Items returned used, opened, or not in their original packaging may be refused or eligible only for a partial refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@gnpdefend.com.